Terms of Use

1. Acceptance and eligibility

These Terms of Use (“Terms”) are a legally binding agreement between you and Chariot Concepts LLC (“Chariot Concepts,” “we,” “us,” or “our”). They apply to the website on which they appear and its online store, content, features, and related services (collectively, the “Services”).

By accessing or using the Services, creating or using an authorized account, submitting an inquiry, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old and able to enter a binding contract to place an order. If you use the Services for a business or other organization, you represent that you have authority to bind it, and “you” includes that organization.

2. The Services and authorized accounts

We may add, modify, suspend, or discontinue any part of the Services. We try to keep product and site information accurate and current, but content may contain errors or become outdated. Historical material is provided for reference only, and you should confirm information important to a purchase or safety decision.

Some operational features are restricted to personnel and business partners we authorize. Account credentials are personal and may not be shared. You are responsible for activity under your account and for maintaining the security of your devices and authentication methods. Notify us promptly if you suspect unauthorized access. We may suspend or terminate access to protect the Services, investigate misuse, comply with law, or enforce these Terms.

3. Orders, pricing, taxes, and payment

• Order information. You agree to provide current, complete, and accurate billing, shipping, contact, and payment information and to promptly correct errors.
• Offer and acceptance. Your order is an offer to purchase. An automated receipt or payment authorization does not mean we have accepted it. We accept an order when we confirm it for fulfillment or ship the products, whichever occurs first.
• Availability and limits. Products may be unavailable or subject to quantity, geographic, reseller, or other limits. We may reject, cancel, or place an order on hold for inventory, pricing, payment, fraud-prevention, sanctions, or compliance reasons.
• Prices and errors. Prices are shown in U.S. dollars unless stated otherwise and may change without notice. Taxes, shipping, and other charges are shown at checkout when available. If a material pricing or product error affects an order, we may cancel it and refund amounts paid or contact you for instructions.
• Payment. You represent that you are authorized to use the selected payment method and authorize our payment provider to charge all amounts shown at checkout. Payment processing is also subject to the provider’s terms. We do not store complete payment-card numbers.
• Resale and commercial orders. Unless we agree otherwise in writing, online-store terms apply to end-user purchases. Wholesale, distributor, purchase-order, and other commercial transactions may be subject to additional written terms; if they conflict with these Terms, the specifically negotiated written terms control for that transaction.

4. Shipping, delivery, cancellations, and returns

Available shipping methods, charges, restrictions, and estimated delivery dates are presented at checkout or provided by a representative. Dates are estimates, not guarantees. Title and risk of loss transfer as provided by applicable law and the shipping terms shown for the order. You are responsible for providing a complete deliverable address and inspecting shipments promptly.

Cancellations, shortages, shipping damage, returns, and refunds are governed by our Shipping & Returns Policy, which is incorporated into these Terms. Nothing in these Terms limits a non-waivable right or remedy under applicable law.

5. Product information, intended use, and safety

Product photographs, colors, measurements, compatibility information, specifications, and packaging are provided for identification and may differ slightly from the delivered product due to display settings or production changes. Unless expressly stated, accessories or displayed items are not included.

You are responsible for selecting a product suitable for your intended application and for following all labels, load limits, assembly instructions, warnings, inspection requirements, and applicable workplace rules. Inspect products before each use and discontinue use if a product is damaged, modified, improperly assembled, or not operating as intended. Use products only for their stated purpose. In particular, the TruStack Tire Dolly is designed for appropriate tire-related loads; do not use it for drums or other concentrated or incompatible loads. Secure loads as directed and never allow children to climb on products or loads.

Do not alter, defeat, or remove safety features, warnings, straps, brakes, or labels. Product information on the Site does not replace the instructions or warnings supplied with a product.

6. Intellectual property

The Services and their text, graphics, photographs, videos, product designs, software, logos, trade dress, trademarks, service marks, and other content are owned by Chariot Concepts or their respective licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access the Services and make a reasonable number of copies of product information solely for your personal or internal business purchasing use.

You may not reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or commercially exploit the Services or content without prior written permission. No right is granted by implication. Third-party names and marks belong to their owners, and reference to them does not necessarily imply endorsement or affiliation.

7. Inquiries, content, and feedback you submit

You retain ownership of content you submit through the Services. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, use, and share that content only as reasonably necessary to respond to you, provide the Services, fulfill a transaction, protect the Services, and meet legal obligations. You represent that you have the right to provide the content and that it is accurate and does not violate another person’s rights or law.

If you voluntarily provide an idea, suggestion, or other feedback about our products or Services, you agree that we may use it without restriction or compensation, but we are not required to do so. Do not send confidential product ideas or information through a general inquiry form.

8. Prohibited uses

You may not use the Services to:

• violate law, another person’s rights, or these Terms;
• submit false, misleading, infringing, defamatory, abusive, obscene, or unlawful material;
• impersonate another person, misrepresent an affiliation, or use a payment method or account without authorization;
• introduce malware, harmful code, denial-of-service activity, or other material that could impair the Services;
• probe, bypass, disable, or interfere with security, authentication, rate limits, access controls, or technical restrictions;
• scrape, harvest, or collect personal information, or use automated means to access the Services, except as permitted by our robots instructions and applicable law; or
• copy, frame, resell, or exploit the Services or content for an unauthorized commercial purpose.

9. Third-party services and links

The Services may contain links to or integrations with third-party websites and services, including payment providers, video platforms, carriers, distributors, and retailers. We do not control and are not responsible for third-party content, availability, security, products, or practices. Your use of a third-party service is governed by its own terms and policies. A link does not necessarily constitute our endorsement.

10. Disclaimers of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, OR THAT ACCESS WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

EXCEPT FOR ANY EXPRESS PRODUCT-SPECIFIC WRITTEN WARRANTY WE PROVIDE, PRODUCTS ARE PROVIDED WITHOUT ADDITIONAL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARIOT CONCEPTS AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPLACEMENT COSTS, ARISING OUT OF OR RELATED TO THE SERVICES, CONTENT, OR PRODUCTS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF CHARIOT CONCEPTS AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR A PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CHARIOT CONCEPTS FOR THE PRODUCT GIVING RISE TO THE CLAIM OR (B) $100 IF THE CLAIM DOES NOT RELATE TO A PURCHASE.

These exclusions and limits do not apply where prohibited by law, including to liability that cannot lawfully be limited or excluded. They are an essential basis of the agreement between you and Chariot Concepts.

12. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Chariot Concepts and its owners, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from your unlawful or unauthorized use of the Services or products, content you submit, or material breach of these Terms. This obligation does not apply to the extent a claim results from Chariot Concepts’ own negligence, willful misconduct, or violation of law.

13. Informal resolution, binding arbitration, and class-action waiver

13.1 Informal resolution

Before filing a claim, you and Chariot Concepts agree to try to resolve it informally for at least 30 days. A notice must describe the claimant, order or interaction at issue, facts, and requested relief. Send notice to DJ@ChariotConcepts.com with the subject “Notice of Dispute.” We will send our notice to the most recent contact information you provided. Any limitations period is tolled during this 30-day process.

13.2 Agreement to arbitrate

Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to the Services, a product, these Terms, or the relationship between you and Chariot Concepts that is not resolved informally will be resolved by individual binding arbitration administered by the American Arbitration Association (“AAA”). Consumer claims will use the AAA Consumer Arbitration Rules; other claims will use the applicable AAA Commercial Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The arbitration may take place by video, telephone, documents, or an in-person hearing in the county where you live, unless the parties agree otherwise. The arbitrator may award the same individual remedies a court could award and will issue a reasoned written decision. Fees will be allocated under the applicable AAA rules and law.

13.3 Exceptions

Either party may bring an individual action in small-claims court if it qualifies. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, account security, or the integrity of the Services while arbitration is pending. Government agencies may also enforce rights within their authority.

13.4 Class-action and jury-trial waiver

YOU AND CHARIOT CONCEPTS AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. UNLESS BOTH PARTIES AGREE, AN ARBITRATOR MAY NOT COMBINE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER A REPRESENTATIVE PROCEEDING. YOU AND CHARIOT CONCEPTS EACH WAIVE THE RIGHT TO A JURY TRIAL.

13.5 Your right to opt out

You may opt out of Sections 13.2 through 13.4 by emailing DJ@ChariotConcepts.com within 30 days after you first accept these Terms. Include your full name, the email address used for your order or account, and a clear statement that you opt out of the arbitration agreement. Opting out will not affect other Terms or your ability to use the Services.

13.6 Severability

If part of this arbitration agreement is unenforceable, it will be severed and the remainder enforced, except that if the class-action waiver is found unenforceable as to a particular claim or requested remedy, that claim or remedy will be decided by a court after all arbitrable claims are resolved.

14. Governing law and general terms

California law governs these Terms, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 13. If a dispute is not subject to arbitration or small-claims court, you and Chariot Concepts consent to exclusive jurisdiction in the state courts located in Sutter County, California, or the federal courts for the Eastern District of California.

These Terms, the Privacy Policy, the Shipping & Returns Policy, and any transaction-specific terms presented or agreed in writing are the entire agreement concerning the Services and applicable transaction. If a transaction-specific written term conflicts with these Terms, the transaction-specific term controls for that transaction.

If any provision is unenforceable, it will be enforced to the maximum extent allowed and the rest will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or transfer of the relevant business. Headings are for convenience only. Provisions that by their nature should survive will survive termination.

You consent to receive transaction and legal communications electronically, including by email or posting through the Services. You are responsible for keeping your contact information current. Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship.

15. Changes to these Terms

We may update these Terms to reflect changes in the Services, business practices, or law. We will post the revised Terms and update the effective date. Changes apply prospectively when posted unless a later date is stated. If changes are material, we will provide additional notice when reasonably practicable or required by law. Your continued use after the effective date means you accept the revised Terms; if you do not agree, stop using the Services.

16. Contact us

Questions about these Terms may be directed to: