Shipping & Returns

Shipping

Available shipping methods, charges, and estimated delivery timing are confirmed during checkout or by a Chariot Concepts representative. Delivery dates are estimates and may be affected by inventory, carrier, weather, or address issues.

Damage or shortage

Inspect your shipment promptly. Contact us with the order number, affected item, packaging details, and photographs when possible if an item arrives damaged or a quantity is missing.

Cancellations and returns

Contact us before shipping a return. Eligibility, authorization, return destination, restocking treatment, and refund timing depend on the product condition, order type, and reason for return. Orders already shipped cannot be cancelled and must follow the return process.

Start a request

Email DJ@ChariotConcepts.com or call 800-448-1876 with your order number.

Client review required: the client must approve final time limits, fees, exclusions, and freight procedures before production launch.